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Backed by Physiotherapists

Products to help you recover faster

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Frequently asked questions

Find the answer you're looking for on our frequently asked questions page. Learn about shipping, payment methods, security and more.


General questions

What's so special about MacTherapy?

We want to help people live a life free from chronic pain! We know this is a grand statement, but we also know just how debilitating chronic pain can be. We provide you with the knowledge, resources and products you require to take back control of your pain and live a life worth living.

What is your return policy?

We have a very liberal return policy, at MacTherapy we want to help you overcome your pain, and if a product isn't helping or not the right fit, then we'll take it back and help you find what you need. You can return products by sending them to (address). We'll issue you a full refund + the cost of shipping, or if you want, we can credit this to your account for use with your next purchase. You can view our full return policy here - MacTherapy return policy.

When will my products be shipped?

Typically products will be shipped within 48hrs from receipt of payment. We ship all products VIA Royal mail which can take up to 5 working days to arrive. If you require your products faster, please get in contact, and we'll help you out.

Where are you located?

We have numerous warehouses around N.Ireland and England, but our main office is in Bangor, N.Ireland. If you want to drop by for a coffee and a chat, then give us a call on 074 1831 0559.